At Growing-babies.com, we strive to ensure that your shopping experience is seamless and enjoyable. If, for any reason, you are not satisfied with your purchase, we have outlined our return and refund policy to make the process as straightforward as possible.
Refund Eligibility:
- We strive to provide the best possible service to our users. If you are not satisfied with your purchase, you may be eligible for a refund under certain conditions outlined in this policy.
- To be eligible for a refund, you must contact us within 3 days of the purchase date.
Eligibility for Returns:
- To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
- Customized or personalized items are generally not eligible for return unless they are defective or damaged upon arrival
Return Process:
- To initiate a return, please contact our customer service team at contact@growing-babies.com to obtain a Return Merchandise Authorization (RMA) number.
- Clearly mark the RMA number on the outside of the package.
Product Damage:
- We offer a full refund or a replacement if packages arrived are badly damaged.
- We offer a partial refund or a replacement if packages arrived partially damaged.
Non-Refundable Items:
- Certain products or services may not be eligible for a refund. These may include, but are not limited to, digital downloads, personalized items, and perishable goods.
- Any exceptions to this policy will be clearly stated on the product or service description page.
Notes:
- For fragile products, a refund is highly recommended.
- For damaged packaging boxes, we cannot offer any refunds or other after-sale services due to long-distant delivery.
- For ordinary, electronic products, you shall complain or open a dispute within 30 days after the packages are delivered.
Incorrect or Missing Products:
We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:
- For incorrect products, we offer a full refund or replacement.
- For products with incorrect color and size, which doesn’t affect product function, we offer a refund or resend if you send us a complaint.
Notes:
- For the size problem, we will appreciate it a lot if you can measure the product according to the correct measurement and provide us the photo of the measurement so our dispute team can deal with it immediately.
How to Request a Refund:
- To initiate a refund, please contact our customer support team at contact@growing-babies.com within the specified timeframe.
- Provide the following:
- Photos or videos of the damaged item to prove damage.
- If the photo cannot prove that the products are damaged, please upload the video.
- Screenshot of the e-mail or dispute received including name, date and content.
Notes:
- The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourselves. Otherwise, the product will be returned to the sender. During the return, we take no responsibility if products have been lost.
Refund Processing:
- Once your refund request is received and approved, we will process the refund to the original payment method within [number of days] days.
- Refunds may be subject to processing fees or deductions for any non-refundable items.
Chargebacks and Disputes:
- If you initiate a chargeback or dispute with your payment provider without contacting us first, your eligibility for a refund may be voided.
- We encourage you to contact us directly to resolve any issues before initiating a chargeback or dispute.
Orders Cancellation:
For orders cancellation, we offer a full refund before products are processed by warehouses.
- After payment, POD orders cannot be canceled as it is customized.
- After payment, pre order inventory orders cannot be canceled as they are special products and only available for you.
- After payment, video and photo orders cannot be canceled as we planned and prepared for you after payment.
Changes to the Refund Policy:
- Growing-babies.com reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top.
Contact Information:
If you have any questions or concerns regarding our Refund Policy, please contact us at contact@growing-babies.com.
SHIPPING POLICY
Last Updated: January 11, 2024
Shipping Providers:
- We partner with reliable shipping carriers to ensure the timely and secure delivery of your last-minute gifts. We reserve the right to choose the most suitable carrier based on factors such as delivery speed and destination.
Order Processing Time:
- Orders are processed within 1-2 business days of being placed.
Shipping Methods and Timeframes:
- We offer several shipping options to accommodate your needs.
- Please note that delivery times are estimates and may vary based on factors such as location, weather conditions, and carrier delays.
Shipping Rates:
- Shipping rates are calculated based on the weight of the items in your order and the selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment by entering the tracking number on our website or through the carrier's tracking portal.
Undeliverable Packages:
- In the event that a package is undeliverable due to an incorrect address provided by the customer, refusal of the package, or failure to pick up the package from the carrier's facility, the customer will be responsible for any additional shipping charges incurred.
Lost or Stolen Packages:
- We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If you encounter any issues with the delivery of your package, please contact the carrier directly to file a claim.
Holiday Shipping:
- During peak holiday seasons, shipping times may be extended. We recommend placing your orders well in advance to ensure timely delivery during these busy periods.
Contact Information:
- If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at contact@growing-babies.com
This shipping policy is subject to change without notice. Please review this page regularly for any updates.