Agreement with Our Terms and Conditions:
By accessing and using the Growing-Babies website (the "Site"), you agree to accept and comply with these terms and conditions. Please read them carefully. If you do not agree with any part of these terms, do not use the Site. We reserve the right to modify, add, or remove portions of these terms and conditions at our discretion. It is your responsibility to check this page periodically for changes.
User Information:
In the course of using the Site, you may provide or we may collect information about you. Our commitment to protecting your privacy is outlined in our Privacy Policy, which is incorporated into these terms and conditions.
You may create a user account on the Site, and you are responsible for maintaining the security and confidentiality of your account information. We are authorized to consider the use of your provided username and password as conclusive evidence of your access and utilization of the Site.
Accessibility:
We are dedicated to making the Growing-Babies. shopping experience accessible to all customers.
Restrictions on the Use of Materials:
The Site and its content are copyrighted materials protected by U.S. and international copyright laws. The content may only be used for browsing, shopping, and personal use. Trademarks and service marks on the Site are the property of Growing-Babies and may not be used without express written consent. Any unauthorized use of the materials on the Site violates intellectual property rights.
Gift Cards:
Gift card usage is governed by specific terms and conditions, which are incorporated into these terms.
Disclaimer and Limitation of Liability:
The Site content is provided "as is" and "as available." Growing-Babies disclaims all representations and warranties. We reserve the right to correct errors or inaccuracies and to change information without prior notice.
Additional Points:
These terms and conditions constitute the entire agreement and may be modified by Growing-Babies at any time without notice.
Texting Terms and Conditions:
By providing your mobile number and consenting, you agree to receive mobile text alerts from Growing-Babies. This includes recurring messages and site abandonment reminders. You acknowledge that this program is optional, and your consent is not a condition of purchase. By signing up, you confirm you are over 13 years old. Mobile text messages may be sent using automated technology.
For more information, contact us at contact@growing-babies.com. Review our Privacy Policy [here](link to privacy policy).
Growing-Babies.com is committed to protecting your privacy and ensuring a secure shopping experience.
RETURN AND REFUND POLICY
Last Updated: January 16, 2024
At Growing-babies.com, we strive to ensure that your shopping experience is seamless and enjoyable. If, for any reason, you are not satisfied with your purchase, we have outlined our return and refund policy to make the process as straightforward as possible.
Refund Eligibility:
- We strive to provide the best possible service to our users. If you are not satisfied with your purchase, you may be eligible for a refund under certain conditions outlined in this policy.
- To be eligible for a refund, you must contact us within 3 days of the purchase date.
Eligibility for Returns:
- To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
- Customized or personalized items are generally not eligible for return unless they are defective or damaged upon arrival.
Return Process:
- To initiate a return, please contact our customer service team at contact@growing-babies.com to obtain a Return Merchandise Authorization (RMA) number.
- Clearly mark the RMA number on the outside of the package.
Product Damage:
- We offer a full refund or a replacement if packages arrived are badly damaged.
- We offer a partial refund or a replacement if packages arrived partially damaged.
Non-Refundable Items:
- Certain products or services may not be eligible for a refund. These may include, but are not limited to, digital downloads, personalized items, and perishable goods.
- Any exceptions to this policy will be clearly stated on the product or service description page.
Notes:
- For fragile products, a refund is highly recommended.
- For damaged packaging boxes, we cannot offer any refunds or other after-sale services due to long-distant delivery.
- For ordinary, electronic products, you shall complain or open a dispute within 30 days after the packages are delivered.
Incorrect or Missing Products:
We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:
- For incorrect products, we offer a full refund or replacement.
- For products with incorrect color and size, which doesn’t affect product function, we offer a refund or resend if you send us a complaint.
Notes:
- For the size problem, we will appreciate it a lot if you can measure the product according to the correct measurement and provide us the photo of the measurement so our dispute team can deal with it immediately.
How to Request a Refund:
- To initiate a refund, please contact our customer support team at contact@growing-babies.com within the specified timeframe.
- Provide the following:
- Photos or videos of the damaged item to prove damage.
- If the photo cannot prove that the products are damaged, please upload the video.
- Screenshot of the e-mail or dispute received including name, date and content.
Notes:
- The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourselves. Otherwise, the product will be returned to the sender. During the return, we take no responsibility if products have been lost.
Refund Processing:
- Once your refund request is received and approved, we will process the refund to the original payment method within [number of days] days.
- Refunds may be subject to processing fees or deductions for any non-refundable items.
Chargebacks and Disputes:
- If you initiate a chargeback or dispute with your payment provider without contacting us first, your eligibility for a refund may be voided.
- We encourage you to contact us directly to resolve any issues before initiating a chargeback or dispute.
Orders Cancellation:
For orders cancellation, we offer a full refund before products are processed by warehouses.
- After payment, POD orders cannot be canceled as it is customized.
- After payment, pre order inventory orders cannot be canceled as they are special products and only available for you.
- After payment, video and photo orders cannot be canceled as we planned and prepared for you after payment.
Changes to the Refund Policy:
- Growing-babies.com reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top.
Contact Information:
If you have any questions or concerns regarding our Refund Policy, please contact us at contact@growing-babies.com.